Multi Agency Response Solution (MARS)

Delivers a supportive connection between a victim of crime and the resource network enabling a more effective triage and deployment of ongoing support within a multi-agency platform.

Our software has been developed with the victim at the heart of our approach. We recognise that the experience from a victims perspective can be extremely challenging. KIM software have taken an impactful and efficient approach to managing a victim’s case by offering resources and a suite of case functions thereafter to support the individual.

KIM’s Multi Agency Response Solution (MARS) enables organisations to create a case for a victim of crime and deliver a support strategy tailored for the individual. Having good communication between the council, support services, the police, health services and the wider community has been the cornerstone of improving the response from the victims perspective. The victim or survivor can use the platform to access a library of resources around the specific needs of the person. KIM’s MARS system hosts multiple communication functions confidentially and can enable invited agencies to have permitted access to a case with two-way communication accessible. With additional features including an evidence upload function and video calling capability.

Twenty four seven

Our UK Azure cloud-hosted, data-encrypted software, which is Government compliant, is available through a supported browser, smartphones and tablet devices, providing a 24/7 resource for staff. No other ICT infrastructure is required.

Developed Through Experience

KIM Software has worked closely with UK Police forces, Government agencies and large organisations for over two decades and has used this experience to build software that streamlines processes enabling cost reductions, whilst efficiently and effectively managing cases within their organisational community.
Our software has been thoughtfully developed, with the help and collaboration of organisations and National leads within the public sector, to provide the tools and resources to effectively support individuals that find themselves affected by crime.

Some of the many benefits of the system are;

Available as a web responsive platform, individuals have immediate access to resources, web resources, crisis support, and support agencies.
Individuals can manage their own space and build their own network. The communication between parties is secure and enables the individual to have support from agencies without the danger of others knowing about it.
Organisations have the ability to record case updates and access a triaged video call to enable efficient responses thereafter.
Available access for individuals to connect with invited professionals that make up the support network for the individual.
The system is designed to be fully supportive to both the individual and those that provide support to ensure all those involved receive the most effective tools. Every element works on a confidential structure to enable full privacy.
The system has a quick exit function to allow for safe and secure use.
Individuals can upload any supporting evidence to their case in a secure method.

KIM has provided a unique software feature within the app that benefits both organisations and recipients. Where cases are recorded the software can facilitate any associated file uploads, including the following file types; video, CCTV, audio, photographic, documents and scanned handwritten statements. Where needed. Sensitive material can be saved and held as ‘private’ for selective users.

In addition to the above features, the platform enables remote working of support staff involved in the case, in real-time, reducing the need for staff to return to a physical point for administration purposes. The system also provides automated text and email alerts for those within the organisation supporting the individual.

Software Solutions

KIM Software’s work extends beyond the supply of victim support management software to include the ongoing review of legislation and best practices to ensure that we deliver systems that remain current whilst delivering real benefits to users. This includes working together with professional associations to help shape our software going forward.